Frequently Asked Questions
Everything you need to know about transforming your space with New Era Wall Panels.
What materials are New Era Wall Panels made from?
Our panels are crafted from high-quality, sustainable materials including moisture-resistant MDF, lightweight PVC, and natural wood veneers, ensuring durability and a premium finish for any interior.
Can I install these panels myself or do I need a professional?
Most of our panels are designed for DIY-friendly installation using standard construction adhesive or finishing nails. Each order includes a comprehensive installation guide to help you achieve a professional look.
Are the wall panels suitable for bathrooms or high-moisture areas?
We offer specific waterproof collections, such as our PVC and treated stone series, which are perfect for bathrooms and kitchens. We do not recommend our natural wood or standard MDF panels for areas with direct water contact.
How long does shipping take and what are the costs?
Standard shipping typically takes 5-7 business days. Shipping costs are calculated at checkout based on the weight of your order and your location, with free shipping available on orders over $500.
What is your return policy if I am not satisfied?
We offer a 30-day return policy for unused items in their original packaging. Please note that custom-cut orders and clearance items are final sale and cannot be returned.
Do you offer samples before I commit to a full order?
Yes, we highly recommend ordering a sample pack. This allows you to see the true color, texture, and quality of the materials in your own home lighting before making a final purchase.